Refund policy

For UK Returns  we have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened with packaging intact and in its original packaging. You’ll also need the receipt or proof of purchase. 
To start a return, you can contact us at support@wedfettiuk.com. 

Please note that returns will be subject to delivery charge this is currently £4.00 for goods out, and £4.00 for goods in and also includes packaging materials which can no longer be used. Unless opted for premium delivery which cost more initially. This amount will be deducted from your refund payment once goods have been received. A restocking fee may apply at our discretion. If you opted for the free packaging service with your order, any returns will include a charge for the packaging service.

If your return is accepted, we’ll send you a return shipping label or QR code as well as instructions on how and where to send your package. Home collection via Royal Mail is also accepted.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@wedfettiuk.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, custom petal mixes or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases, printed to order items or any petal confetti mix unless significantly not as described. All paper Confetti mixes are mixed to order and by hand, signifying a custom mix and can not be returned.

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 Buisness days. Please remember it can take some time for your bank or credit card company to process and post the refund too, although this is usually quite prompt.
If more than 10 business days have passed since we’ve approved your return, please contact us at support@wedfettiuk.com.

To start a return, you can contact us at support@wedfettiuk.com

If your return is accepted, you have 14 days to return the item to us, for overseas this will be 28 days. Items sent back to us without first requesting a return will not be accepted.

The customer will be liable for return postage.

You can always contact us for any return question at support@wedfettiuk.com

 

INTERNATIONAL RETURNS POLICY - EUROPEAN DESTINATIONS

RETURN PERIOD European customers have 14 days from delivery to return products for a full refund, as required by EU Consumer Rights Directive.

RETURN PROCESS • Contact us at danielle@wedfettiuk.com within the return period • Return items to:

Registered office Wedfetti Confetti LTD returns, 87 cozens hardy road sprowston Norwich NR7 8QG England United Kingdom 

• Items must be unused, in original packaging with all tags attached • Include your order number and reason for return

RETURN SHIPPING COSTS • Customers are responsible for return shipping costs to the UK • We recommend using tracked shipping services • Return shipping costs are non-refundable unless the item was faulty or incorrectly sent

REFUND PROCESSING • Refunds processed within 14 days of receiving returned items • Refunds issued to original payment method • Processing time may vary based on your location and banking system • Original shipping costs are non-refundable (unless item was faulty)

EUROPEAN CONSUMER RIGHTS EU customers have statutory rights including: • Right of withdrawal within 14 days • Right to conformity of goods (items must match description) • Right to remedy if goods are faulty

EXCLUSIONS Personalised/custom items cannot be returned unless faulty.